Nope. Trader Joe’s does not care if you or its staff get’s Corona.
How do I know? While lines at Trader joe’s are around the block, “for your safety” Trader Joe’s has:
- Decreased it’s hours, making lines (and the transmission risk) longer
- Refused to allow Instacart delivery or curbside pickup.
- Finally required their staff to wear masks, but without training them how to use them or even requiring that they be worn properly
Then on Trader Joe’s Podcast, VP Matt Sloan, had the gall to say they won’t do delivery because it takes years to develop? Nope. It takes minutes for to call Instacart and give the OK.
Look, I get it. Trader Joe’s has built its brand around having friendly staff with a plucky attitude. They tried delivery a few years ago and they found it distanced the customer from that culture and resulted in reduced sales.
That was then, this is now. If Trader Joe’s insists on long lines at it’s stores, knowing full well that increases the risk of Corona transmission, then they will lose customers and brand trust.
If Trader Joe’s wants to keep customer in the new reality of Corona, they need to allow delivery, increase hours and train the staff on the right way to keep themselves and the customers safe.
Oh, and Matt, you may want to remember that the best way to lose customers trust is to lie to them.
Dad died yesterday, releasing him from his pain. It had been coming for a long time. The thing about the long goodbye as your loved one slowly slips away over years is that you think you have already grieved and shed all of your tears… and then when it happens you realize that it really has just begun.
My Dad was mischievous. He was older than most Dad’s, born in the great depression, the middle child joker in a sea of siblings. At 17 he enlisted and went to Germany to rebuild after WWII and served through Korea and the beginning of Vietnam. He retired after 20 years with a pension and a broken back. Then when I was 5, he met and married my mom, adopting me and giving me his name.
It took me a long time to adjust and understand him. He wasn’t perfect. A man of his time, he believed in family and service, but was always a bit of a rogue. He was much deeper than the his shell of jabs and jokes let on. He suffered his own demons and from the deterioration of MS that had broken his back and kept him in chronic pain. He self medicated with alcohol and spent too much time at the VFW drinking and playing cards.
He didn’t have all the answers, but taught me philosophy, and the art of verbal fisticuffs. Dad gave what he could to my sister, mom and myself. I am who I am because of him and I miss him. For years now MS, diabetes, dementia and pain medicine have robbed him of his health and memory, but even to the end he was still Dad. I see more of him in myself than I admit.. Dad lives in me..
On the surface Apple buying Beats Audio for 3.2 billion looks insane. In this case I think Apple is crazy like a fox.
Beats audio on the surface looks woefully overpriced.. like their products.
The overall market for Premium headphones is about $1 billion and Beats does have a large chunk of that, but consumers are fickle. Beats also has a premium streaming app that is doing well since its January launch, but it too early to tell.
Why is Apple so interested? Simple demographics. Apple skews towards affluent consumers. Apple has a great market and an aspirational one. Unfortunately it is NOT an urban brand and is now losing/lost traction with teens and young adults.
Continue reading Apple + Beats – It’s Demographics..
“Education consists mainly of what we have unlearned.” – Mark Twain
I was reading an article on college admissions recently that reminded me of another great quote.
“When I was a teenager I knew everything. After many years of education and life I have learned that I knew nothing.”
A good college is one that challenges your perception of the world. A place where the rug is pulled out from under you and you have to scramble to find a footing that is secure.
It is a shame that we don’t continue to have the same ideals in lower education. We have lost our understanding of what education is.
I salute those who help people to unlearn!
International politics is not a game for the faint of heart. The many machinations of the pawns on the chessboard is enough to keep you up at night wondering who is really playing who.
In a way the biggest problem is that this is all being played as a zero-sum game. If one side wins the other must be losing. In this winner keeps all scenario each country is playing for their goals without concern for the greater good. Any concession is an admission of defeat.
Continue reading A Syrian Solution
Stiv Wilson, policy director for 5Gyres,org which is dedicated to cleaning up the ocean, recently posted an article pointing out that the proposed Ocean Cleanup Array is not only a pipe dream, but distracts the public from the real solution.
Digested version… any robot/automation we design to clean plastic out of the oceans will not only be prohibitively expensive.. it will also never work. Not only is it extremely difficult to get anything to work in the ocean (corrosion, storms, etc.) there is no way to collect the plastic without killing off most of the plankton.. on which most sea life depends.
Luckily the ocean deposits about 10 percent of the plastic on beaches each year. If we reduce the plastic waste that makes it to the ocean by 90% then in 10 years the ocean will also be 90% cleaner.
The solution is not to clean up the mess, it is to prevent it.
Read the Stiv’s article HERE.
Many times our Q/A staff is tasked by well meaning managers with the task of testing some new website, plugin, game or other network enabled application with zero training, tools or even a basic understanding of the scope of what they need to test.
Any network enabled application can run into a number of issues that it will need to work with or fail gracefully from. Without adequate testing the company will at the least loose some of its reputation, and at most go out of business.
A short list of of common network errors include, but are not limited to:
- Server Failure
- Packet Loss
- Slow Connection
- No Connection
- Bad or corrupt data
To test these scenarios required dedicated hardware in the past, but today almost any PC or Mac can detect and simulate most network conditions through simple to use tools. To get a team started I have assembled the simple networking toolbox bellow..
Continue reading Network Testing Toolbox
A while back (March 2008) I wrote an article for Game Developer Magazine on what was coming up in gaming.
Most of these predictions came true, but that is not remarkable considering that we were only looking a couple years ahead. What I find more interesting is that things have not moved faster. After all the vacuum isn’t going anywhere.
Catching the Next Wave.
If we take a look at the Petri-dish we call the Internet we notice something, it evolves pretty quickly. What was the killer application last month is old news the day the next start-up launches. The companies that grow either have something intrinsically valuable, or can evolve faster than their peers. We are learning that the only true constant is ever accelerating change.
Continue reading Catching The Next Wave
I have been toying with the idea of a blog for some time. Not because I think I have opinions that are that much more interesting that the next, but because I feel the need to write about them.
I have found that in my life I only grow if I challenge myself. By writing about each opinion we have we challenge those ideas and force ourselves to think a bit more critically.